Are Chatbots Killing or Helping Sales Funnels?

[Dominique]

Some users bounce the moment a chatbot appears. Others convert faster. Have you tested live chat vs. bot recently? What’s your take?

 

[koyala]

Chatbots are helping sales funnels by providing instant customer support, automating responses, and guiding users through the sales process. They streamline lead qualification and reduce response time, but they can feel impersonal if overused or not properly integrated.

 

[samsun56]

I don't think so. It's just a helper for simple questions so that a person doesn't have to be behind a screen 24/7 having to answer somewhat silly questions that have already been clarified in the FAQs that almost no one usually reads.

 

[Medical-enthusiast]

I don't think so. It's just a helper for simple questions so that a person doesn't have to be behind a screen 24/7 having to answer somewhat silly questions that have already been clarified in the FAQs that almost no one usually reads.

I don't think that a chatbot will kill a website. In fact, it makes a person feel like there is someone there who is ready to help you. However, nowadays people do realize the fact that a chatbot is not a real person. So, if you overuse chatbot on your website, then it will give an impression that no one actually cares about visitors or customers and the owner of the website has left every thing to chatbot.

 

[samsun56]

I don't think that a chatbot will kill a website. In fact, it makes a person feel like there is someone there who is ready to help you. However, nowadays people do realize the fact that a chatbot is not a real person. So, if you overuse chatbot on your website, then it will give an impression that no one actually cares about visitors or customers and the owner of the website has left every thing to chatbot.

It's the same thing I think, I don't believe at all that a chatbot can ruin the customer experience on a website, I definitely rule out that possibility

 

[Nomad]

I have tested live chat bot but I am yet to find out whether it helped me or harmed me. I don't mind seeing chat bots on websites, sometimes I even use them, but a lot of these chatbots seem to keep you in a loop, they keep on repeating same thing.