The Role of AI Chatbots in Ecommerce Customer Support

[Dominique]

Have you implemented an AI chatbot for customer support? How has it impacted customer satisfaction and response times?

Do you think chatbots improve or hurt the customer service experience? Have you found AI chatbots to be more cost-effective than live customer support?

 

[Nomad]

AI chatbots can help businesses to streamline customer support but the problem with using AI chatbots is you need to have enough knowledgebase articles to direct customers to appropriate page to find answers.